Help Desk Support for your Employees or Customers
EXPERIENCE UNLOCKED RESOURCES, INCREASED STAFF MORAL, EXPAND SUPPORT HOURS AND IMPROVED HELP DESK SATISFACTION
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Do you struggle with...
IT staff often works odd hours. But working odd hours while maintaining 9-5 Support can be a factor that leads to burnout and decreased moral.
Providing Support After Hours or Weekends?
After hours can be tough, it takes a minimum of 5 F/T Techs to cover a 24hour shift, not accounting for sickness. vacation, or other tasks.
Swamped With Simple Tasks?
Simple or recurring IT requests can consume time and cause lost focus on important objectives.
Responding and organizing requests?
Typically organizing, parsing, and responding to requests is a full time job, for at least one person.
Answering Customer or Employee Calls?
A balance between high quality 24/7/365 Help Desk service and IT staff sanity can be difficult
Focusing on mission critical projects?
Often projects can pushed back due to low level, but persistent, requests from users.
Our Help Desk Service Implementation Plan
Consultation
Schedule a FREE CONSULTATION. Tell us what you need. We will give you a free review and offer recommended options for your requirements.
Planning
We work with you to discover all of the known and unknown requirements for your Help Desk service implementation.
Implement
Following the discovery and creation of a plan for your Help Desk the task is then passed onto the Help Desk team for implementation.
Enjoy Help Desk
We will run our side of the Help Desk and take the calls / tickets as planned when scheduled to do so. We will have monthly meetings and contact you if there are issues.
What Saying Our Customers
Capitalize on low hanging fruit to identify a ballpark value added activity to beta test. Override the digital divide with additional clickthroughs from DevOps. Nanotechnology immersion along the information highway.
Capitalize on low hanging fruit to identify a ballpark value added activity to beta test. Override the digital divide with additional clickthroughs from DevOps. Nanotechnology immersion along the information highway.
Capitalize on low hanging fruit to identify a ballpark value added activity to beta test. Override the digital divide with additional clickthroughs from DevOps. Nanotechnology immersion along the information highway.
Capitalize on low hanging fruit to identify a ballpark value added activity to beta test. Override the digital divide with additional clickthroughs from DevOps. Nanotechnology immersion along the information highway.
Capitalize on low hanging fruit to identify a ballpark value added activity to beta test. Override the digital divide with additional clickthroughs from DevOps. Nanotechnology immersion along the information highway.
Here's What You'll Experience
Unlocked Resources
By freeing your internal resources from small repeating tasks your IT staff will be free to focus on other important projects.
Effective IT Support
We attempt to resolve all issues within 20minutes and on the first call. All communications are clearly documented.
Extended Coverage
Extended Help Desk coverage is possible with our services, offer after hours and weekend support.
Help Desk Support Satisfaction
We focus on customer satisfaction, each customer will receive white glove service from our technicians.
Increased Help Desk ROI
You will not need to over work your IT staff or hire 5+ techs to achieve 24/7 IT support.
Better IT Moral
Your IT staff will appreciate not resetting passwords and the like 700 times a day and focus on more substantial business initiatives.
Our Pricing Plan
- Powerful Admin Panel
- 1 Native Android App
- Multi-Language Support
- Support via E-mail and Phone
- Powerful Admin Panel
- 2 Native Android App
- Multi-Language Support
- Support via E-mail and Phone
- Powerful Admin Panel
- 3 Native Android App
- Multi-Language Support
- Support via E-mail and Phone
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